krakriya's Privacy Policy
Your personal information is of the utmost importance to us. This policy explains in detail how krakriya collects, uses, and protects your information.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the krakriya platform. By browsing our website krakriya.lat or by registering an account, you are agreeing to the terms of this Policy. Please read this Policy alongside our Terms and Conditions.
1. Details on Information Collection
We collect various types of information when you open an account on krakriya, play games, or use our services. The main purpose of collecting this information is to provide you with a safe, secure, and improved experience.
1.1 Information You Provide Directly
When you register on our platform or use our services, the information you provide yourself includes:
- Full name and date of birth (for age verification, minimum 21 years)
- Valid email address
- Mobile number (for transaction verification and support)
- bKash, Nagad, Rocket, or bank account details (for financial transactions)
- National ID card or passport number (when identity verification is required)
- Username and password
1.2 Automatically Collected Information
When you visit our site, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Site visit time, page browsing history
- Information collected from cookies and similar tracking technologies
- Gaming activity and betting history
1.3 Information Received from Third Parties
We may collect information from trusted third-party service providers for the purposes of security verification, fraud prevention, or age verification. This information is used solely to improve our services and protect users.
2. Purpose of Information Use
krakriya uses the information collected about you for the purposes below. We never use your information for unauthorized purposes.
- Account Management: To create, manage, and secure your account.
- Identity Verification: To confirm your age and identity, and in particular to verify that the 21+ age requirement has been met.
- Financial Transactions: To process deposits and withdrawals and to ensure the security of transactions.
- Customer Service: Our 24/7 support team uses your information to resolve any questions or issues you may have.
- Security and Fraud Prevention: To identify suspicious activity and keep your account secure.
- Service Improvement: To further improve the experience on our platform and to add new features.
- Legal Obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.
- Sending Notifications: To inform you about important account updates, promotions, and offers.
3. Data Protection and Encryption
krakriya uses industry-standard SSL encryption technology to protect your personal and financial information. Our security measures include:
- 256-bit SSL encryption — all data transfers are secured.
- Firewall and intrusion detection systems.
- Encrypted storage for sensitive information.
- Regular security audits and vulnerability testing.
- Limited staff access — only authorized staff can view your information.
- Two-Factor Authentication option.
However, no method of transmitting information over the internet is 100% secure. We maintain the highest level of security, but we cannot guarantee complete security. You also have a responsibility to keep your login information private and secure.
4. Information Sharing and Disclosure
krakriya never sells your personal information or transfers it to third parties for commercial purposes. However, we may disclose information in the following limited circumstances:
4.1 Service Provider Partners
Operating our platform requires the assistance of some trusted third-party companies, such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and fraud prevention services. These partners use the information only for the purpose of providing their specific services.
4.2 Legal Obligations
If we are required to disclose information as part of a court order, government directive, or legal process, we will be obligated to do so. In such cases, we will disclose only the minimum information necessary, based on legal advice.
4.3 Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance by email and inform you of the new privacy policy.
5. Cookie Policy
Cookies and similar technologies are used on the krakriya website. Cookies are small text files stored in your browser. They are used to improve your experience and ensure the functionality of the site.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the basic functionality of the site, such as maintaining login sessions.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect site usage statistics that help us improve our services.
- Security Cookies: Used to prevent fraud and cyberattacks.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some important features of the site from working.
6. Your Rights
krakriya believes you should have full control over your own personal information. To that end, we provide you with the following rights:
- Right of Access: You have the right to know what information we have collected about you. Upon request, we will provide you with a copy of your information.
- Right to Rectification: If your information is incorrect or incomplete, you have the right to have it corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, however we may be required by law to retain some information.
- Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
- Right to Object: You have the right to object to the use of your information for a specific purpose.
- Right to Data Portability: You have the right to receive your information in a structured, machine-readable format.
To exercise any of the above rights, please contact our support team: [email protected]
7. Data Retention Period
krakriya retains your information only for as long as necessary. We consider the following factors when determining retention periods:
- All information is retained while your account is active.
- Even after an account is closed, some information may be kept for a specified period due to legal obligations.
- Transaction information may be retained for an extended period in accordance with financial regulations.
- Security-related log data is kept for a limited period.
Contact our support team if you would like to know about specific retention periods.
8. Protection of Minors
krakriya's services are intended only for individuals aged 21 years or older. We do not knowingly collect any information from minors.
If we become aware that a minor has registered on our platform, we will immediately close their account and delete all collected information. If a parent or guardian believes their child has created an account on our platform, please contact [email protected] immediately.
9. Policy Changes and Contact
9.1 Policy Updates
krakriya reserves the right to change, revise, or update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email and the "Last Updated" date on this page will be changed. You are advised to visit this page regularly to stay up to date.
If you continue to use krakriya after a revised policy is published, it will be assumed that you have agreed to the new policy.
9.2 Contact
If you have any questions, comments, or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali — use the live chat feature on our site directly.
Our support team is available seven days a week, 24 hours a day to serve you. We will try to respond to any privacy-related requests as quickly as possible.
This Privacy Policy has been prepared in accordance with the applicable laws and regulations of the People's Republic of Bangladesh. krakriya is always committed to protecting your privacy as a safe and reliable platform.